A 9-Part Client Management Manifesto Your Agency Should Steal

Author: theboomeraang

A 9-Part Client Management Manifesto Your Agency Should Steal

Posted by brianspatterson

It was my first day at my new gig as a federal government IT consultant in Washington, D.C. I was slogging through the typical onboarding paperwork when a senior partner dropped by, introduced himself, and handed me a paperback book.

“Read and implement this,” he said. The cover read The Trusted Advisor by David H. Maister, a book with a sole focus on “the ability to…

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Author: theboomeraang
 

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